Important Information for Patients
How to Register as a New Patient
You can register with Turriff Medical Practice if you live within the Practice Boundary. If you move outwith this boundary, you will be asked to register at another practice. A map of the practice area is available online, or at reception for you to view, if required.
During the registration process you will be asked for your address, and a map will be checked to ensure that you live within the practice boundary. You will then be required to complete a General Practice Registration form (GPR). If you are registering a new baby you will be asked for a GP58 White Baby Card, obtained from the Registrar, and will not be required to complete a GPR in this instance).
You will also be required to complete a New Patient Questionnaire Form. Consent forms are optional and patients do not have to complete them if they do not wish to.
When you present at the Practice to register, the Receptionist will enter your details on the computer system and ensure that all the mandatory fields are completed, and that you have signed and dated the forms. At this stage, you will be asked to make an appointment for a new patient medical with one of our Nursing Assistants.
Patient Details
It is extremely important that you advise us of a change in your personal circumstances to ensure that the information we hold is accurate and up-to-date. Doing this will ensure we are able to contact you via letter or telephone with regards to your medical care.
Consent forms are available from reception, which you will need to complete to allow us to leave messages on your answering machine, or to send you text messages if we are unable to contact you in person. Alternatively, you can use our secure change of details form to send us your new details.
Data Protection & Confidentiality
In order to provide care for you, we are obliged to keep records. This is increasingly done using computers. We are obliged to comply with the Data Protection Act 1998 and other guidance on privacy and data confidentiality, and we take this very seriously. In order to manage services and improve the quality of care we provide, we share some information on practice activity (e.g. with CHPs, Health Boards, other Primary Care Organisations, the Scottish Office, and Common Services Agency). Whenever possible, this information is anonymised - names and other identifying details are removed.
Information is NOT shared with any third-party outside the Health Service (e.g. insurance companies, employers, solicitors) without your explicit consent and agreement. We are obliged by law to provide certain information, for example notification of certain infectious diseases.
Confidentiality is a professional obligation on all clinicians. All non-clinical staff are made aware of the Practice Confidentiality Policy during the induction process, along with details of disciplinary procedures in the event of a breach of confidentiality.
If you have any questions or wish to know more, please contact the Practice Manager.
Comments, Compliments & Complaints
While we constantly strive to provide a friendly and efficient service, we do realise that occasionally things do not go as smoothly as we would like. If you think this has happened to you please let us know.
If you have any ideas which you feel would help to improve the service we provide, please complete a form and post it in the box located on the reception desk.
Should you have any comments, compliments or complaints regarding the service you receive, please direct them to Mrs Linda Barron, Practice Manager either in writing, by telephone, or by using the e-mail form on our Contacts page.
Useful Phone Numbers
Midwifery Service :: 01261 819129 (24 Hours)
Health Visitors :: 01888 564113
Aberdeen Royal Infirmary :: 0845 456 6000
Practitioner Services :: 01224 358400
Useful Websites
- Patient UK :: www.patient.co.uk
- NHS Smoke Free :: www.smokefree.nhs.uk
- Immunisation Scotland :: www.immunisationscotland.org.uk
- British Heart Foundation :: www.bhf.org.uk
- Asthma UK :: www.asthma.org.uk
- Diabetes UK :: www.diabetes.org.uk
You will be treated as an individual and will be treated with courtesy and respect at all times irrespective of your ethnic origin, religious belief, personal attributes, or the nature of your health problems.
Following discussion you will be given the most appropriate care, given by suitably qualified people. No care or treatment will be given without your consent.
You have the right to see your medical records, subject to any limitations by law, which will be kept confidential.
We will give you full information about the services we offer. Every effort will be made to ensure that you receive any information which directly affects your health and the care being offered.
When attending the surgery, you can expect to be informed of any excessive delays. Some consultations are unexpectedly long and may lead to emergency admissions to hospital. This can cause clinics to run behind time; you will be informed of the delay and we ask that you are tolerant.
If several family members are ill, make separate appointments for everyone.
The Doctor can see many more patients at surgery than by going to visit at home. Most children can be brought to the surgery and this will enable a more prompt consultation than waiting for a home visit.
Please request your repeat prescription in good time - this will help avoid delays.
The NHS has made it clear that where a patient is violent or abusive to a Doctor, his staff, or other people on the premises, that patient can then be removed from the Practice list without further notice. Turriff Medical Practice adheres to this principle.