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BBC | Health News
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HOW DO I... You are free to request an appointment with any of the doctors or nurses, not just the doctor you are registered with. ADVANCED ACCESS We operate a system of appointments which is called advanced access, the aim being to offer appointments to all who need one within one working day, and to continue to allow the chance to pre-book appointments up to four weeks in advance. In order to achieve this we have created extra appointments at busy times of the week, and made more use of consulting by telephone when this is appropriate. TYPE OF REQUESTS • Doctors Surgery Appointment DOCTOR SURGERY APPOINTMENT If you request an appointment with a doctor you will be asked if you have a new problem or an on-going problem. You will also be asked which doctor you have been seeing or which doctor you usually see. This is to aid continuity and to try as far as possible to ensure you see the same doctor for an episode of care. TELEPHONE CONSULTATION DOCTORS AND NURSES If you request a telephone consultation, you will be asked if it is something you require to be examined for, if so a telephone consultation will not be appropriate and a surgery consultation will be necessary. If it is established that a telephone consultation is suitable you will be asked for a contact number and a doctor or nurse will telephone you at approximately the time you have been allocated. NURSES SURGERY APPOINTMENT If you request an appointment with a nurse you will be asked what it is for by the Receptionist, this is to ensure you are given the correct length of appointment and to enable the nurse to spend the required time with you to carry out the consultation. You do not have to be specific and in-depth in your response but the reason for asking is to provide you with the best care we can. RECEPTIONISTS The Reception staff can assist with a number of things for example requests for repeat sick lines, requests for repeat prescriptions etc. so please use their expertise to allow us to provide as responsive a service as we can to our patients. It is important that requests are made as early in the day as possible to enable the doctors to plan their day and to ensure as far as possible surgeries are not disrupted due to late requests. A doctor, or if appropriate a nurse, will visit or may telephone to assess the need for a home visit. If you feel that you cannot wait, the receptionist will get a doctor to speak to you, to assess the urgency of the call and, if necessary, to attend sooner. HOW DO I... Results are received by the practice daily from the Laboratory in Aberdeen and to ensure the Doctors are able to review these following their morning surgeries the reception staff will be in a position to inform patients of results after 2.00pm. In the interest of confidentiality results are only given out to the patient they apply to unless prior consent has been obtained from the patient. Consent forms are available to allow access by a third party if sanctioned by the patient. Click here to download a consent form to allow another person to collect test results on your behalf. If you wish to have your repeat prescriptions sent directly to the pharmacist, let us know. Your medicine may then be picked up from the Turriff Pharmacy of your choice after 48 hours. HOW DO I...
REGISTRATION PACK You will be issued with a registration pack which includes:-
REGISTRATION PROCESS You will be asked for your address and a map checked to ensure you live within the Practice boundary. You will be required to complete a General Practice Registration form (GPR). (If you are registering a new baby you will be asked for a GP58 White Baby Card obtained from the Registrar and will not be required to complete a GPR in this instance) You will be required to complete a New Patient Questionnaire Form. Consent forms are optional and patients do not have to complete them if they do not wish to. When you present at the Practice to Register the Receptionist will enter your details on computer and ensure that all the mandatory fields are completed and you have signed and dated the forms. You will be asked to make an appointment for a new patient medical with our Nursing Assistant. HOW DO I... Doing this will ensure we will be able to contact you via letter or telephone with regard to your medical care. Please click here to download a change of personal details form.
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