HOW DO I...
MAKE AN APPOINTMENT?

You are free to request an appointment with any of the doctors or nurses, not just the doctor you are registered with.

ADVANCED ACCESS

We operate a system of appointments which is called advanced access, the aim being to offer appointments to all who need one within one working day, and to continue to allow the chance to pre-book appointments up to four weeks in advance. In order to achieve this we have created extra appointments at busy times of the week, and made more use of consulting by telephone when this is appropriate.

TYPE OF REQUESTS

• Doctors Surgery Appointment
• Doctors Telephone Appointment
• Nurses Surgery Appointment
• Nurses Telephone Appointment
• Assistance from Receptionist

DOCTOR SURGERY APPOINTMENT

If you request an appointment with a doctor you will be asked if you have a new problem or an on-going problem. You will also be asked which doctor you have been seeing or which doctor you usually see. This is to aid continuity and to try as far as possible to ensure you see the same doctor for an episode of care.

TELEPHONE CONSULTATION DOCTORS AND NURSES

If you request a telephone consultation, you will be asked if it is something you require to be examined for, if so a telephone consultation will not be appropriate and a surgery consultation will be necessary. If it is established that a telephone consultation is suitable you will be asked for a contact number and a doctor or nurse will telephone you at approximately the time you have been allocated.

NURSES SURGERY APPOINTMENT

If you request an appointment with a nurse you will be asked what it is for by the Receptionist, this is to ensure you are given the correct length of appointment and to enable the nurse to spend the required time with you to carry out the consultation. You do not have to be specific and in-depth in your response but the reason for asking is to provide you with the best care we can.

RECEPTIONISTS

The Reception staff can assist with a number of things for example requests for repeat sick lines, requests for repeat prescriptions etc. so please use their expertise to allow us to provide as responsive a service as we can to our patients.